A validated leader recognized for results that consistently produce innovative and business impacting solutions. Executive level leadership, management and expertise with over 20 years of delivery on technical and business solutions to help clients achieve their business and financial objectives. His broad background includes business strategy, operational leadership as well as advanced technical expertise with across a wide base of technology domains. He has experience with large clients in the Communication Sector leading teams to solve complex business problems for the delivery of solutions such as Intelligent Site Operations for major Telecommunications Service Providers as well as Enterprise Service Management for Energy & Utilities companies.

 

Leadership – An energetic, approachable and consistent leader with a proven record of accomplishment in delivering multi million dollar complex engagements.

 

Business Development – Works with Industry clients in applying technology solutions for business development through consultancy. Strong understanding of technology enables him to guide, develop and assist clients in achieving their objectives.

 

Technical Depth – Extensive understanding across all the major facets of IT from applications through to infrastructure build out. Ability to analyze and provide guidance on detailed IT technical challenges.

 

Communication – Uses plain language and effective instruction to communicate what needs to be done.  Has an open communication style that listens and raises the right obstacles standing in the way of success for both the company and the staff.

 

IBM – Senior Managing Architect                                                                                                                6/2006 – Present

He provides technical management leadership to large teams responsible for designing, developing and implementing large complex technical solution to IBM clients worldwide.  He was a key contributor for multiple large wins ranging from $800K to $40 million middleware sales and services engagements. He is responsible for business outcome, cost, scope, schedule, quality, and appropriate business measurements. He manages team of 9 direct reports including project managers and technical architects, and provides leadership and creates execution plans for matrix and off shore resources. He drives new business by articulating the technical value proposition, positioning the solution offerings and ensuring that appropriate solution configuration proposed is meeting the client’s needs. He leads and manages multiple large complex industry-focused engagements with responsibilities ranging from responding to RFI/RFP’s, developing delivery staffing model, design and implementing solutions. He has recently been focusing on the Smarter Platform Cloud Computing initiatives and serving as a technical focal point for the Americas delivery team.   In this role, he conducts technical assessment of potential client’s environment by leading technical workshops to gather requirements, identify technical gaps and create migration plans for early adopters of the platform.

In 7+ years at IBM I strategized and helped drive the delivery of millions-of-dollars in revenue by leading, diverse global teams to extend IBM’s solutions into client’s environments. Notable recent contributions / global experience include:

 

·          He led the development team in Austin and China for defining the context of virtual patterns for the smarter platform initiative. The problem to solve was how to harness virtualization and replication of installed capabilities to create complete business solutions by enabling systematic tool for managing the workloads and the virtual re-usable system patterns. The results were range of genuine business focused capabilities like process, rules, analytics, information that were tied together into a single platform based approach for a faster delivery of application based on the pre-integrated smarter capabilities with a unified programming model.

 

·          He influenced sale of additional middleware licenses for TCV of $1.4 Million in Software revenue with additional $350K in Service revenue for implementation of banking solution for a major bank in central Europe. 

 

·          He worked with a leading Tier 1 Services provider in North America to develop a prototype solution that is focused on Energy Optimization for National Cell Towers infrastructure, and the related Workforce Optimization. TCV of > $922K services revenue.

 

·          He led the development of a sophisticated Decision Support System to automate important knowledge base decisions based on business rules for a major wireless provider in North America. TCV of >$850K services revenue.

 

·          He led the design and implementation of an enhanced Smart Meter operation processes based on ITIL and eTOM principles and framework for a major utility firm in North America.   TCV of > $2.5M middleware revenue and additional $750K in services revenue.

 

·          He developed intellectual capital to market and deliver the Service Assurance framework offering, including Operational Blueprint, Value Case, Change Management, estimating and staffing models, delivery guidelines and techniques, project work plans, training materials, client references, sample deliverables, and a statement of work template.  This framework and work products are assets that are currently being utilized by IBM consultants to jump start solution delivery.

 

·          He led the solution design and implementation/delivery of Enterprise Service Management solution for a portfolio of mission critical applications at the business process layer of the business segments dealing with OMS/DMS and Geographic Information Systems for a major utility firm in North America.   TCV of >$1.2M services revenue.  

 

 

 

KPMG/BearingPoint - Group Manager I/T                                                                                                   7/2004 – 6/2006

He focused on design and delivery of next generation network services and solutions.  His responsibility also included interaction with client’s executive leaderships to define and articulate the vision and strategies and solutions for Data Center Operations and Network Management domain.  He assisted in the delivery of $1.5M in incremental revenue from services revenue signing for new and existing clients in 2005, by rapidly developing technology solution to address mergers and acquisition in the Telco space and leading team of 10 functional consultants.

Notable contributions and experience include:

 

·          He assisted with RFP and RFI responds, SOW and staffing models and estimation development, which resulted in 4 large service engagement contracts , TCV ranging from $650K to > $2.5M

 

·          He served as a segment leader and lead Service Assurance Architect for a major incumbent LEC where he led and managed the design and implementation of a Network Operations technology and business solution utilizing NGOSS, eTOM and ITIL principles and framework.  This engagement included, conducting a complete planning and analysis phase which was followed by detail solution design for implementation of an overall service management technology and operation process design.  The solution included the integration of Service Inventory, Provisioning Systems, Fault and Performance Management Systems, and Ticketing systems  (CRAMER, NetCool, Remedy, MS BizTalk)

 

·          He led the maturity model assessment of I/T systems and organization for a global manufacturing firm that morphed into development of an I/T Blue Print and Strategy focusing on infrastructure, application integration and consolidation of  ERP systems, Billing Systems.  This engagement also included the implementation of a business continuity process and disaster recovery solution.

 

·          He led a Datacenter Rationalization program for a leading global Aerospace manufacturing firm to consolidate +400 local Data Centers and technology hosting sites into two primary Global Data Centers through standard technology management tools and disciplined migration strategies.

 

Qwest Communications – Principal, Service Assurance Leader                                                                       3/2000 – 6/2004

He served as the Principal and direct report to the CIO of Network System organization of Qwest Communications, Inc.  Additionally, he held several key senior leadership positions including: Senior Staff Engineer, Service Assurance leader where he was actively involved managing the NOC in defining and implementing Network Operations Systems and Processes. He assembled a team of software developers, IP engineers, and system integrators and led his team through full life cycle development including product and solution design development, equipment certification and implementation. He was responsible to work closely with other business units including, Product Development, Provisioning and Billing organizations for defining and setting direction, articulating support for products and services. He was a key contributor in creating tactical and strategic solutions for new technology implementations. Notable contributions and experience include:

 

·          He directly managed 15 employees in, engineering, and product design, and drove >100 matrixed OPS personnel across two data center operations.

 

·          He led the design and implementation of a state of the art Service Assurance Solution used currently by Qwest to proactively monitor fault and performance conditions of the Qwest World Wide Data Network and Services. 

 

·          He worked to decrease new product time to market from 45 days to 20 days for deployment through standardizing product certification process and streamlining the testing process.

 

·          By streamlining processes and system consolidation, he was able to lower the cost of support for the mgmt systems that slashed the operating cost by 30% annually (> $6 M) eliminating support contracts for SW applications no longer utilized and repurposing HW assets and decommissioning redundant systems that were no longer needed.  

 

Fidelity Investments – Program Manager/lead Engineer                                                                       2/1997 – 2/2000

He was hired on to Fidelity Investments Systems Company as a lead Network Engineer and progressed through various technical and business roles including lead Program Manager.  He designed, implemented and supported a fault and performance management solution to proactively monitor Fidelity Investment’s Distributed Data Network. Notable contributions and experience include:

 

·          He led the design, and implementation of the NetCool suite for monitoring the Fidelity’s Data Network. 

 

·          He led the project and development of multiple medium to large-scale internal network infrastructure implementation projects.

 

·          He managed the implementation of multiple Bridge and Reuters market data feeds in two data centers.

 

·          He led and provided support for planning and implementation of network infrastructure project for the Re- engineering of the pricing feeds.

 

·          He led the deployment of Cisco 2924 switches to 70 branch offices.

 

·          He oversaw implementation of 100 NT servers in three data centers.

                   

 

Master of Science in Telecommunications, University of Colorado at Boulder - 1997

 

Bachelor of Science in Physics/ Electronics, Northeast Missouri State University at Kirksville - 1986 

 

IBM Certified Architect – Open Group - 2009

 

IBM Certified WeSphere BPM Program Manager - 2012

 

IBM Certified WeSphere BPM Developer - 2012